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Braun hanblender Model Blend-X PRO BLM800
Some blenders, sold between October 2014 and June 2015, may present a defect during their lifetime under particular high stress conditions.
This defect can cause the blade to break, posing a laceration or an ingestion hazard.
If you own a BLEND-X PRO BLM800, type BLM80 only, please proceed through the following procedure to determine if you have a unit affected.
1. Please check the type and record the date code, which can be found on the rating plate, located on the underside of the product.
If your unit has type BLM80 and the date code from 14x01 to 15x22, where “x” is a letter (e.g.14S52), it may be affected. Please proceed to the following point.
2. Please check if the blender blades have the laser etched identification as per below.
If NO, then your product is affected.
If you have an affected unit, please stop using your blender and contact us for more information and to get a free replacement part.
If you have any friends or family that own a BLEND-X PRO BLM800, type BLM80, please make them aware of this Safety Warning and ask them to contact us.
We wish to thank you for your co-operation and apologies for any inconvenience caused.
This voluntary recall has been issued in 2015
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How do I use the MultiPro OneTouch™ presets?
There are three unique OneTouch™ presets for use with the food processor bowl and three for use with the blender. Attach either the food processor bowl or blender to the base unit and add your ingredients, then add the lid. The attachment and lid need to be locked in place for the machine to operate. To do this, ensure that the attachment and lid are aligned, and turn to lock until you hear a click. When correctly assembled all icons will be lit and the screen will display \'00:00\'. If you see four dashes on the screen display, then the attachment or lid are not properly locked in place. Select the required preset by pressing the icon and the programme will start. The speed of the machine will change as the programme runs, varying between continuous processing and pulsing. The timer will count down and the machine will automatically stop processing when the timer reaches zero. The programmes are designed to be used continuously and cannot be paused part way through. You can cancel the preset programme during processing by pressing the icon again. This will cancel the programme and reset the machine to \'00:00\'.